No refund on frozen or dehydrated food, opened products, bulk foods, litter, litter boxes, bully sticks, bulls tails, antlers, or seasonal products. We will offer an exchange on boots, no refund. All sale items and special orders are final sales. Any product returned for refund must be accompanied by the original receipt, in the original, undamaged packaging within 14 days of purchase. Refunds will be returned in the original form of payment.